Guest post by John W. Zinsser, Pacifica Human Communications, LLC.

There is a mechanism for employees of all levels to safely (without fear of retaliation) raise any concern or ask a needed question — an organizational ombuds program.

Properly constructed and executed organizational ombuds programs provide those who access the function a place to:

• Consider possible solutions;
• Navigate the complexity of today’s organizations;
• Sound out an idea; and
• Build a plan of action to address a situation.

As a result of being involved in these activities, the ombuds program is positioned to raise leadership’s awareness and understanding of key issues the organization faces.