How to Assess Corporate Culture: A Conversation with Jeff Kaplan
In this episode of the Compliance Perspectives podcast, host Adam Turteltaub speaks with Ethical Systems Steering Committee member Jeff Kaplan about how corporate culture can influence the effectiveness of a compliance program.
They discuss many factors compliance teams should pay attention to when assessing culture, including:
- Tone at the middle
- How easy it is to speak up in the organization on all issues, not just compliance
- Organizational justice
- How conflicts of interest are managed
- The industry’s culture
- How customers are treated
- Incentive plans
- Rule following
Jeff Kaplan is a partner in the Kaplan & Walker LLP law firm in Princeton, New Jersey. He began his professional life in criminal defense but has spent most of the past 20 years practicing compliance-and-ethics (“C&E”) program law. He helps companies conduct C&E risk assessments, draft codes of conduct and other policies and procedures, develop C&E training and communications plans, and assess the efficacy of their overall C&E efforts.
